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FAQ

Who are you?
Milk! Records is a Melbourne based, artist run label that was started by Courtney Barnett in 2012 and is now home to many.

Can I please be on your mailing list?

I don’t want heaps of junk from you though, just relevant news about releases, special offers & shows and maybe some free shit every now and then. Join the Milk! Mailing List here.

What about digital downloads?
Every physical copy of an album also includes an instant digital download. For example, if you buy a cassette, you will get a download. If you buy a CD, you will get a download. You can also purchase the digital version of something by itself.

How does postage work?
Our orders are dispatched from Melbourne, Australia every Thursday.

DOMESTIC orders are shipped via Australia Post, unless stated otherwise. As a guide, and depending on your location, the order will arrive approximately 3-5 business days from posting.

INTERNATIONAL orders are sent Air Mail via Australia Post, unless stated otherwise. As a guide, and depending on location, the order will arrive approximately 14-16 business days from posting. Please note: The displayed prices do not include taxes or import duties. Local customs authorities may charge these dues on import of your shipment, the carrier will then invoice them to you. We are unable to deal with customs charges from our side. For all international orders, we will take the vinyl out of the sleeve to prevent the spine from splitting. Please let us know if don't want that.

Do you do refunds?
Please be careful when you order, especially t-shirts and the relevant sizes. We generally do not offer refunds but are happy to offer an exchange or a credit note. If you are not sure about something and want to ask a question, shoot us an email before you purchase!

How do I know when my order has shipped?
You’ll get an email letting you know when your order has gone to the post office.

I placed my order over 14 days ago and haven’t seen delivery!
Send us an email with your order history and we’ll track it down for you. Please keep in mind weekends and public holidays and which way the wind is blowing.

My vinyl arrived but there was no digital download code!
You will get an automatic digital download of the album/song you purchased, but sometimes it goes to your junk mail, have a geeze there. If you still can't find it, please send us an email with your purchase receipt and we’ll sort you out.

*Pre-Orders*
If you pre-order an item, it will not ship until the date specified. If you order other items along with your pre-order, they will also not ship until that date. If you want the non-pre-order items earlier, we suggest placing a seperate order. Confused? It'll be ok.

What is your postal address?
Milk! Records
PO Box 35
Moreland LPO
Coburg 3058
VICTORIA, AUSTRALIA
send us a letter.

Do you have a store we can visit?
Maybe one day we hope.

I just need to get in contact with you, how do I do that?
Just shoot us an email at milk@milkrecords.com.au