FAQ

*COVID-19 UPDATE* All international customers please be advised that we try our best to get all orders out to you in time. We are currently experiencing a 2-4 week delay on international deliveries due to flight cancellations and government restrictions. You can find an update on AusPost shipping times to your country here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international

FAQ : Frequently Asked Questions

DELIVERY
Our orders are dispatched from the Milk! Records warehouse in Melbourne, Australia once a week.

Please allow 14 days for your order to be received in Australia, and a minimum of 28 days for all international orders. Due to Covid-19, international delivery times are constantly updating. Thank you for being patient and please check the Australia post website for delivery estimates to your country.

All prices are listed in Australian Dollars (AUD) and include GST (currently at 10%). International buyers are responsible for any applicable customs and taxes or tariffs in your country.

PRE ORDERS
Please check the item description carefully for estimated shipping date. Pre-orders will typically be shipped within a week of the release date.

Note: If you order a non pre-order item with a pre-order item, these items will ship together when the pre-order becomes available. If you want the non pre-order item sooner, please purchase these items in seperate transactions.

CLICK & COLLECT
If you’re in Melbourne, you can select the free Click & Collect option. Your order can be picked up at 193 Sydney Road, Coburg 3058 VIC on Saturdays 10am - 2pm. Please follow our instagram @milkrecords for Covid updates.

RETURNS
We generally do not offer refunds but are happy to offer an exchange. If you are not sure about something and want to ask a question, please email us before you purchase and we'll help you out.

For all other order enquiries, please contact:
shop@milkrecords.com.au

For everything else, please email milk@milkrecords.com.au

Our postal address is: PO Box 35. Moreland LPO. Coburg, 3058. Victoria, Australia.